FAQ's

Here are some questions that customers frequently ask and it's also a little guide to understand the jargon when buying a wheelchair.

Wheel Type:  

There are 2 types of wheels when buying a wheelchair -

A Self Propelled Wheel is a large rear wheel that the user can use themselves by pushing the bar on the outside of the wheel, this doesn't mean that a person pushing cannot push the chair, this allows the user a chance if able to have more independence.

A Transit Wheel is a smaller rear wheel normally around 12" in diameter, these types of wheelchairs are for someone to push only.

Seat Size:

Most wheelchairs are in 3 different sizes these are -

Slim Seat -  this is a 16" seat or 40 cm,

Standard Seat - this is an 18" seat or 45 cm 

Wide Seat - this is an 20" or 50 cm

Quick Release Rear Wheels

Most of our self propelled wheelchairs we sell come complete with quick release rear wheel, this allows you to remove the rear wheel within seconds to make the wheelchair smaller to allow it to fit into tighter spaces or small car boots.

Leg Rests

All wheelchairs come with leg rests these are removable and height adjustable.

Do We Accept NHS Vouchers

Sadly we aren't able to accept NHS Vouchers.

Delivery Times

We aim to deliver an item to you with in 5-7 working days, however should you require an item quicker on all our products we offer EXPRESS DELIVERY for an additional £7.95 this will mean you will receive your item within 3 working days. (please note: a working day is only considered to be monday through friday, should you place an order late Friday or at the weekend the item will be dispatched on the Monday expect when a bank holiday occurs.) 

Warranty Cover

Our wheelchair have a 10 year warranty on them for the frame, all other parts a 1 year warranty applies, a 1 year warranty also applies to any other products we sell, should you need a part under warranty please don't hesitate to contact us, we will ask you for the products serial number and a photograph of the part that requires replacing, we will aim to get a replacement part to you as quickly as we can.

What Do I Do If I Get My Item And Wish To Return It

You have 14 days to return an item to us from when the item is received by you, the item must be returned in its original packaging, and we will issue a refund in full after the item has been inspected to ensure it has not been used or damaged, charges be maybe applied if the item is used, damaged or not in its original packaging.

Do We Have A Shop/Showroom

We sadly don't have shop or a showroom we are an online only company. However this does mean that with lower overheads you will get the best wheelchairs with fast delivery and the best prices in the UK.